FAQ

What’s the best oud to start with?

How do I apply oud oils and attars?

Are your ouds all organic?

Are oud fragrances gender specific?

How is oud different from perfume?

How long will one 3 gr. bottle last?

Do you pour by weight or volume?

How do I know my oud is authentic?

What will oud be worth in the future?

How do you calculate your shipping charges?

After placing my order, how soon is my purchase shipped out?

What is your return/cancellation policy?

I’ve heard of people that buy oud instead of artwork or apartments. Why?

I want to know more about oud, how can I consult with an oud expert? 

What about splitting and decants?

What’s your store credits policy?

What’s the best oud to start with?

A journey of a thousand miles begins with the first step.”  -Lao Tzu

If you’re not too sure where to start you can experience a variety of oud scent profiles with the Ultimate Oud Sampler because it gives you 9 varieties of oud exhibiting scents from various regions and your choice of a free Oud Parfum, so you have ten reasons to make it your first step!

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How do I apply oud oil and attars?

Applying oud oil and attars is very easy, you simply dab it on. The convenience of the bottle size also makes it very easy to carry around for application throughout the day. There is a detailed guide on how to apply oud oils here.

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Are all your ouds organic?

None of our oud oils have been touched by pesticides or chemical fertilizers, and all of our oils are organic in nature.

Our Organic Oud oils were distilled from cultivated agarwood, harvested in plantations where the materials used to fertilize the soil or enhance the growth of the trees are all organic.

Our Wild Oud, Sultan Series, Oriscent and Oud Legends ouds were distilled from fully matured, wild-harvested agarwood trees, which have not been touched or treated by anything but rain water and the elements of nature.

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Are oud fragrances gender specific?

Oud emanates a woody, rich, and potent fragrance that is not gender specific. At first, men and women might have a preference for the type of oud they like ‒ women may incline to the sweeter variety while men may incline to a deeper, musky scent.

That said, although Indian oud is sometimes at first considered a more masculine fragrance, due to its intensity, some of the most ardent Indian oud lovers we know are women. In fact, women often prefer the ‘strong’  Indian ouds over anything else, through which they experience an awakened sense of self-confidence and assurance. At the same time, you find men who adore the gentler, sweeter ouds, without much regard for the ‘stronger’ varieties.

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How is oud different from perfume?

Oud is the ultimate perfume oil.

With over 150 aromatic compounds in natural oud oil, it’s a very complex fragrance.

Our oud is certifiably 100% pure, natural aromatic, while commercial perfumes are generally 95% synthetic material. These are the facts, but the difference is truly in the experience. There is a deep soul stirring satisfaction when you apply oud, especially the upper echelon of the Ensar Oud collection, which even niche perfumes cannot evoke.

Perfumes also use carriers as a diluent for the aromatics, while oud and attars are 100% aromatic concentration giving you an opulent experience.

That’s the basics, but you can read more about the differences in this article.

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How long will one 3 gr. bottle last?

Each swipe of our oud is approximately one hundredth of a gram. Mathematically, if used every day by applying one swipe, your 3 gr. oud bottle should last you an entire year.

Although some oud aficionados cannot go a single day without a swipe of oud, most of us don’t use our ouds daily. Rather, one’s bottle is reserved for special occasions, in which case a single bottle can last you considerably longer than one year. If kept unused in the bottle, your oud only appreciates in value ‒ the oldest oud is most prized for its mature aroma, and consequently demands the highest price.

The opposite is true of synthetic ouds. Even though a small percentage of the oil contained in such ‘ouds’ might actually be made up of real oud, the main body of the fragrance is synthetic. Many of the additives used have a shelf-life. This means that the oils go off after some time.

When you discover a forgotten bottle of pure oud oil in your closest ten years down the line, you’ll find that the oil only appreciated over the years. The same cannot be said of most other perfumes.

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Do you pour by weight or volume?

We hand–pour your bottle strictly and precisely by weight. This means that when we say you’re buying 3 grams, that’s exactly what you’re getting.

Maybe a little more, but never less.

We discount or “tare out” the weight of the bottle and ensure every gram of your oil is accounted for using laboratory-grade measuring equipment so there’s no guesswork involved.

If your bottle doesn’t look full on arrival that’s due to the fact that bottles can vary considerably in actual capacity just as oils can vary in density. You may have received a bottle that can hold more than the weight of oil you purchased or your oil may be particularly dense.

Either way, you can rest assured that what you receive is what you paid for to the last gram.

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How do I know my oud is authentic?

A trained nose would know the difference between an authentic oud and a synthetically manufactured one on contact. Synthetic or diluted oud possesses a blunt, dull, uncomplicated, and leathery aroma. That, and if you’re used to pure oud, synthetic oud gives you a headache in a matter of seconds.

A genuine, 100% pure oud oil possesses a very powerful yet subtle and spiritual aroma. As not everyone is an oud expert, we give our guarantee of twice your money back if verified laboratory findings locate even one molecule of synthetic material in our oud.

Take a look at our Oud Info page to find out more.

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How do you calculate your shipping charges?

Currently, all orders are sent via DHL Express worldwide shipping for a simple flat feeFree shipping is also available on qualifying orders.

We’ll provide you with a tracking number, so you can be on the lookout for your package when it arrives.

Details are on our Shipping and Returns page

That said, subscribe to our mailing list to find out about special shipping offers and more…

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After placing my order, how soon is my purchase shipped out?

Orders are shipped within 24 hours except on Fridays, in the case of pre-orders or special requests and the rare high volume occasion, and are delivered to most metropolitan locations within 72 hours of dispatch.

Your tracking information is available directly through your order history in your My Account page, and our courier will send SMS updates to the number you provide on your order.

If you have any questions, please contact us

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What is your return/cancellation policy?

How would you feel if, after paying well over $100 for a bottle of oud, you receive a bottle that was previously in the hands of other customers? If it was opened, used, tested and worn by others, then returned to us for a refund, only to end up in the hands of the next buyer ‒ you. 

Oud, and artisanal parfum is a deeply personal thing. For this reason, and due to the 100% pure nature of our products, which are carefully weighed by the gram and hand poured, we cannot issue returns on our products and assure the same quality and quantity to the next customer. If you are interested in our 100% pure oud oils, why not purchase a sample first to avoid the need to return? This will grant you the assurance you need.

As for cancellations, by submitting your order you enter into a legally binding contract with Ensar Oud, whereby the transaction is complete and the items you purchased now belong to you. Once we receive an order, we do our best to start processing it directly (which often requires logistical effort customers are not aware of). In addition to the labor that goes into fulfilling your order, once a payment has been processed credit card companies do not refund processing fees. So, except in the event that an item purchased is no longer available, we do not accept any cancellations once an order has been submitted and paid for, and we reserve the right to decline any cancellation requests. And if, for whatever reason, an order falls through you’ll be charged a 20% restocking fee after deduction of payment processing fees.

We appreciate your understanding. If you have any concerns, feel free to contact us.

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I’ve heard of people that buy oud instead of artwork or apartments. Why? What will oud be worth in the future?

Instead of stocks, bonds, or gold, people are starting to invest in oud. Customers who bought oud Legends like Kyara LTDOud RoyaleBorneo 3000 only two or three years ago have already seen returns of more than ten times their investment.

The value of oud oil will increase exponentially in the coming years, due to the rapidly increasing scarcity of the raw materials. Oud oils extracted from wild harvested agarwood trees are sure to demand prices unimaginable today, running into the thousands of dollars for a single 3-gram bottle.

Look at what happened in the market for raw agarwood in a matter of months. The Chinese oud tycoons are now acquiring oud costing them hundreds of thousands of dollars, while the same raw materials were, only a few years ago, selling for less than $10,000.

Unlike most collectors’ merchandise, the appearance of artisanal oud oil distillation is a recent phenomenon. Before Ensar arrived on the scene, only a handful of distillers were producing truly noteworthy agarwood oils. This means that you might be able to track down a twenty year old bottle of Cambodi oud, but it will hardly compare to oils in the Ensar Oud™ collection which are ten or fifteen years younger. Just imagine what a twenty year-old bottle of Ensar’s would be like…

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I want to know more about oud, how can I consult with an oud expert?

There is extensive information on oud and the Ensar Oud journey available in our Oud Info section here and you can email us anytime, WhatsApp us with the button to the left or leave a voicemail at +1(347) 514-7193 with any questions, enquiries or suggestions. We are happy to answer your questions and queries. Just as a lover loves to talk about his beloved, so do we love to talk about oud!

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What about splitting and decants?

Unfortunately we are not able to split (into smaller quantities) or decant our oil and perfume offerings. Such requests will not be honored.

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What’s your store credits policy?

Ensar Oud may, at its discretion, issue store credits to customers. Store credits are normally referred to as “funds” in your “EO Wallet”. If you are provided with store credits, the following terms apply to your use of them:
· Store credits may not be purchased and do not represent cash values. Store credits are therefore not redeemable for cash and may not be transferred or sold to third parties.
· Store credits represent a discount applied to an Ensar Oud customer account that may only be redeemed by the holder of said account.

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