Although we’ve checked our mail client and Google analytics, and they've also been working hard to make their sites GDPR compliant, Ensar Oud™ is not responsible for the privacy practices of these other websites, apps and services and we recommend that you review the privacy policies of each of these websites, apps or services.
Our Privacy Principles
Information We Collect
All the personal information we collect is related to providing the website and its features and falls into three general categories:
Information You Provide
We ask for and collect the below personal information when you use the website or contact us via email. This information is necessary for the adequate performance of the contract between you and us and to allow us to comply with our legal obligations, as well as serving you with updates regarding your order.
We process this information in light of our legitimate interest in improving the website and giving our users the best experience, and where it is necessary for the adequate performance of the contract between us and you. Without it, we may not be able to provide you with all the requested services and features of the website.
You don’t need to register for a Ensar Oud account in order to visit or use our website. However, for convenience you are recommended to register for an account and, by doing so, you will need to provide us with certain information:
Account Information - When you register any kind of Ensar Oud account, you will need to provide your email address and choose a password. When placing and order, you will also need to provide your real name, billing address, and payment verification information.
Communications - When you communicate with Ensar Oud by email or through the website, we collect information about your communication and any information you choose to provide.
Survey Information - If you participate in any survey, you may provide certain personal data as part of your response, unless you respond anonymously.
Information You Post - If you send us a review of our products, we may choose to post it publicly on the website for the benefit of others. We may use your first name, initials, and country. If you prefer to be anonymous, simply let us know via email when sharing your review.
Information We Collect Automatically
Usage Information - We collect information about your interactions with the website, including the pages that you visit and links you click on, performing a search, the time, frequency and duration of your visits to the website, and whether you interact with email messages, for example, if you opened, clicked on, or forwarded the email message.
Log Data – We automatically collect log information when you use the website, even if you have not registered for an account or logged in. That information includes, among other things: details about how you’ve used the website (including links to third party sites or services), Internet Protocol (IP) address, access times, your browser type and operating system, device information, device event information (e.g., crashes, browser type), and the page you’ve viewed or engaged with before or after using the website.
Location Data – When you use certain features of the website, we may collect data about your general location (e.g. IP address). We use this data to provide you with location-based services (such as advertising and personalized content). Most mobile devices allow you to control or disable the use of location services for applications in the device’s settings.
Device Information – We collect information from and about the devices you use, including how you interact with the website and information about device itself, such as the hardware model, operating system, IP addresses, cookie information, device settings, mobile device and advertising identifiers, apps installed, browser type, language, battery level and time zone. Apple’s iOS Advertising Identifier (IDFA) and Google’s Android Advertising ID are examples of device identifiers. This information allows us to recognize and associate your activity, and provide personalized content and advertising, consistently across all of your devices.
Software Development Kits – We may use third parties including our business partners and service providers who use mobile SDKs to collect information and information related to how mobile devices interact with the website. An SDK is computer code that app developers can include in their apps to enable promotions to be shown, data to be collected and related services and functionality to be implemented. A mobile SDK is in effect the mobile app version of a pixel tag or beacon. We may use this technology, for instance, to analyze how you interact with content and advertisements and to enable analytics or other features through mobile devices.
Ensar Oud Widget – Other websites may integrate Ensar Oud widgets; when you visit a website with a Ensar Oud widget embedded, we may receive certain information, including information about the website you visited. Ensar Oud and the widget may be able to recognize you, and in some cases the widget may be used to show personalized content. We know when you interact with a widget, and websites containing the widgets may receive this information as well.
How We Use Your Information
We use the personal information we collect from you, including with the help of automated systems and decision making, for a range of different business purposes according to different legal bases of processing and subject to the choices you make in your Settings.
Provide, Improve, and Develop the website
To operate and maintain your Ensar Oud account, and to provide you with access to and use of the website. Your email address and password are used to identify you when you log into the website. Your device-IDs are used to ensure that you are in control of the devices that have access to your Subscription.
We may conduct surveys and research, test features in development, and analyze the information we have to evaluate and improve products and services, develop new features, and conduct audits and troubleshooting activities.
If you purchase from us, your name, address and payment verification information will be used to process your order and to collect your payment. All payment verification information is transmitted using industry-standard SSL (Secure Socket Layer) encryption. Ensar Oud™ also complies with the Payment Card Industry Security Standards.
Your email will be used to send you service updates and notifications about your account, and order information (eg. shipment tracking number)
To respond to you about any comment or enquiry you have submitted.
Maintain a Safe and Secure Environment
Detect and prevent fraud, spam, abuse, security incidents, and other suspicious activity.
Verify and authenticate your identity and prevent unauthorized or illegal activity.
Enhance the safety and security of our products and services.
Conduct security investigations and risk assessments.
To provide you with customer and technical support.
Personalize Content, Advertising and Marketing
To improve your experience on the website by providing personalized content, recommendations, and features.
To customize the content and measure performance of any email, push notification, or in-app message we may send to you.
Administer sweepstakes, contests, or other promotional activities or events sponsored or managed by Ensar Oud™ or its partners.
We may use your data for other purposes, provided we disclose the purposes and use to you at the relevant time, and provided that you consent to the proposed use of your personal data.
Sharing of Your Information
This section describes how the information collected or generated through your use of the website may be shared by you or by us.
With Your Consent – We do not disclose your personal information, unless required to do so by law.
Service Providers – We use a variety of third party service providers, some of who may be located outside of the European Economic Area (“EEA”), to provide services to us or to our users on our behalf. These service providers have access to your information solely to perform these tasks on our behalf, and are contractually bound to implement appropriate organizational and technical security measures to protect against unauthorized disclosure of personal data, and only to process personal data in accordance with our instructions and to the extent necessary to provide their services to us. We need to share your information, including personal information, in order to ensure the adequate performance of our contract with you (for example, our email provider).
Protecting our Rights – We may disclose your information if we feel this is necessary in order to protect or defend our legitimate rights and interests, or those of our users, employees, directors, officers, or shareholders, and/or to ensure the safety and security of the website and/or the Ensar Oud community.
To Our Affiliates – To enable and support us in providing the website and Services, we may share your information, including personal information, within the Ensar Oud group. The data sharing is necessary for the performance of the contract between you and us and is based on our legitimate interests in providing the website globally.
Cookies and Similar Technology
Ensar Oud™ maintains technical, administrative, and physical safeguards that are designed to prevent unauthorized access, use or disclosure of personal information we collect or store. We regularly monitor our systems for possible vulnerabilities and attacks. However, it is not possible to guarantee the security of information transmitted over the Internet. You use the website and provide us with information at your own discretion and risk.
Your Choices and Controls
We do our best to give you as much choice as possible regarding the amount of information you provide to us, and the control you have over that information.
Managing Ensar Oud Settings. If you register an account, you may manage the content and information you share when you use Ensar Oud through your account, including for the features explained below. You are solely responsible for keeping your Account page up-to-date.
Email – You can adjust your Settings in the Notification tab to disable email and desktop notifications (other than important service updates and essential notifications about the website or your account). All commercial emails and newsletters also allow you to unsubscribe at any time.
Marketing – If you do not want to receive personalized promotions, offers or other marketing messages for Ensar Oud products or services, you can adjust your communications settings via our mail client (accessible through any promotional email you have received).
Managing Browser Settings
To control cookies, you can modify your settings in most web browsers to accept or deny cookies or to request your permission each time a site attempts to set a cookie. You can also manually delete previously stored cookies at any time. Please note that if you choose to block cookies, doing so may impair the website or prevent certain elements of it from functioning.
Exercising Your Rights
In some jurisdictions, including the EU/EEA, you may exercise any of the rights described in this section through our Contact Us page. Please note that we may ask you to verify your identity before taking further action on your request.
Data Access and Portability
All of your personal personal information you provide to us can be accessed in your account Settings,
Change or Correct Data
Where you cannot update data yourself through an account, you have the right to ask us to correct change, update or rectify your data.
Data Retention and Deletion
We generally retain data for as long as your account is in existence or as needed to provide the website. However, specific retention times can vary based on context of the processing we perform and on our legal obligations.
You have the right to ask us to delete all or some of the personal data we hold about you. If you have an account, you can also delete your account through the Settings at any time as described below.
We may need to retain some of your personal data even after you have closed your account if reasonably necessary to comply with our legal obligations, or where we have a legitimate interest in doing so (e.g. to prevent fraud and abuse and maintain and enhance security).
Objection to Processing
You may object to processing your personal information in some circumstances (in particular, where we don’t have to process the information to meet a contractual or other legal requirement, or where we are using the information for promotion means).
If you object to such processing Ensar Oud™ will no longer process your personal information for these purposes unless we can demonstrate compelling legitimate grounds for such processing or such processing is required for the establishment, exercise or defense of legal claims or obligations.
Where your personal information is processed for direct marketing purposes, you may, under certain circumstances, ask Ensar Oud to cease processing your data for these direct marketing purposes.
Last Amended: 25 May 2018