Shipping and Returns

Shipping Method and Fees:

All orders are sent via either DHL Express or FedEx for a fee of $19.95 on orders under $599, and FREE on orders of $599 or more.*

We’ll provide you with a tracking number, so you can be on the lookout for your package when it arrives.

DHL and FedEx are internationally recognized and secure courier services and we do not foresee any problems. Yet, we do not accept responsibility for anything that happens after an order has been handed over for shipment, and are not to be held liable for items lost or damaged during transit.

*This applies to practically all countries, but there may be one or two exceptions due to unusual difficulty reaching such destinations and the higher costs involved. Such cases will be reflected during checkout once you’ve selected your shipping destination.

Return Policy:

How would you feel if, after paying well over $100 for a bottle of oud, you received a bottle that was previously in the hands of other customers? If it was opened, used, tested, and worn by others, then returned to us for a refund, only to end up in the hands of the next buyer – you!

Oud is a deeply personal thing, as it has the power to bypass the senses and elevate the soul of the wearer. For this reason, and due to the 100% pure nature of our products, which are carefully weighed by the gram, we cannot issue returns on our ouds and oud chips and assure the same quality and quantity to the next customer.

In cases of where a cancellation request is accepted a restocking fee will apply.

If you are interested in our 100% pure Artisanal Oud Oils why not purchase a sample first to avoid wanting to return it? This will grant you the assurance you need.

Customs and Import Taxes

We have been shipping internationally for more than 18 years and do everything we can to comply with international regulations ensuring your order’s quick and safe arrival.

Shipping policies, regulations, and enforcement standards are subject to change and such changes could result in your parcel encountering a clearance event.

Should a clearance event occur your parcel may be delayed by inspection and become subject to local taxes afterwards. In such instances, the courier or agency through which your parcel was shipped will contact you and offer assistance with clearing your parcel for an additional fee.

You can always call on us for guidance and any merchant documentation that your courier/agent may require to get your parcel to you as quickly as possible.

Please contact us here to find out how we can help with clearance events.